This document set out our complaints policy. If you are a User of MrSkin-XGirlHub.com, this Complaints Policy forms part of your agreement with us.
MrSkin-XGirlHub.com is operated by Skinfluential Media, LLC, 1440 W. Taylor Street, #369, Chicago IL 60607, USA.
In this Complaints Policy, defined terms have the same meanings given to them in the Terms of Use. In addition, the term "business days" means any day which is not a Saturday, Sunday or public holiday in USA.
Whether you are a User of MrSkin-XGirlHub.com, you can use this Complaints Policy to alert us to any complaint which you have relating to MrSkin-XGirlHub.com.
If you have a complaint about MrSkin-XGirlHub.com (including any complaint about content appearing on MrSkin-XGirlHub.com or the conduct of a User), please send your complaint to support@xgirlhub.com and include your name, address, contact details, a description of your complaint and, if your complaint relates to Content, the URL for the content to which your complaint relates.
Following receipt of your complaint of illegal or non-consensual Content under section 5 above:
A model will notify us if they have an issue with content posted to our site. There is a direct link to contact us at support@xgirlhub.com located at the footer. Once we receive the message, a trouble ticket is automatically created, and the customer service team is notified. Our internal policy is to review the merits of each request and decide within seven days whether to remove it or keep the content at the site. If necessary, we will refer to our Legal Department who will reply to the actor on our behalf. Any appeals will be vetted through our Legal Department.
Following receipt of other complaints (including complaints related to other breaches of our Terms of Use) under section 5 above:
If you are a User of MrSkin-XGirlHub.com, you warrant (which means you make a legally enforceable promise) that you will not make any complaint under this Complaints Policy which is wholly unjustified, abusive, or made in bad faith. If we determine that you have breached this warranty, we may suspend or terminate your User account.